At SIREN & STONE, we pride ourselves on delivering beautiful, quality, pieces and want to ensure you are completely satisfied with your purchase. If you cannot find the information you are looking for, please don't hesitate to email us at firstname.lastname@example.org and we will endeavour to respond to you as soon as possible.
What postage options do you provide?
We offer both Standard and Express domestic shipping through Australia Post.
Given there are extensive delays within the Australia Post network currently however, we are offering a complementary express shipping upgrade on all orders for the remainder of 2021.
Express Shipping approx. 1-2 business days | $12.95 or complementary on orders over $150.
Standard Shipping approx. 3-5 business days | $8.95
For our International orders, we ship throughout DHL Express (approx. 3-5 business days). Shipping is charged at a flat rate of $30.00 and is complementary on orders over $250.
Please be mindful any incurred duties and taxes will be the responsibility of the receiver.
How long does it take for my order to be shipped?
Please allow up to 2 business days for your piece to be shipped.
Do you accept returns?
We want to ensure you are completely satisfied with your piece and will gladly offer a credit note to the value of the piece(s) within 14 days of receipt.
What if I need to cancel my order?
If you have changed your mind and would like to cancel your order, please contact our Customer Care team as soon as possible.
If your order has not been booked for dispatch yet, we will try our best to accomodate your request.
Please note custom orders and items that have been dispatched unfortunately cannot be cancelled.
Can you make a custom piece for me?
Yes, we often cater to custom requests. Please email us for a complementary design consultation at email@example.com.
Do you offer wholesale?
Yes, we absolutely do! Please send us a direct message on Instagram @sirenandstone or email us at firstname.lastname@example.org for a copy of our catalogue.